SHIPPING & T&C'S
As many of our designs are made to order, once your order has been placed and payment has cleared, we will lovingly and individually create your product for you asap.
Because of this, it can take between 3-15 business days before your items are dispatched. After this time, your order can take anywhere from 3 to 7 business days to reach you via 'Regular Post' or 1-2 Business Days via 'Express Post' depending on the option selected at checkout.
International orders can take 3-17 business days to reach you.
If you require your order by a specific date please notify us of this and we will try our best to meet your deadline.
TERMS & CONDITIONS
BOMBARDIER DESIGNS TERMS AND CONDITIONS
Throughout this policy, Bombardier Designs website and any other related social media or web content- the use of the words ‘we’, ‘us’ or ‘our’ refers at all times to Bombardier Designs. Any reference to ‘you’ or ‘your’ refers at all times to the users and customers of our website.
By purchasing a Bombardier Designs product, you are engaging in our service and agree at all times to be bound by these Terms and Conditions. When you purchase one of our products or use our event services, we assume that you have read and understood the following.
The Bombardier Designs brand aims to provide our customers with quality home and event products and services. Our product designs are created with luxury and simplicity in mind. We use only what is necessary to produce beautiful products that bring happiness to you and your home.
OUR PRODUCT SERVICE
When purchasing one of our products, we need to collect certain pieces of information from you. This information includes identifiable information such as your name, email address and postal address. This information is used strictly to provide you with the best service possible and deliver your products to you. None of your personal information is shared with anyone for any reason.
We accept payment via PayPal or Shopify Payment. We will only complete your order once payment has been made and has cleared.
Bombardier Designs reserves the right to refuse service to anyone, at any time, for any reason. Bombardier Designs also reserves the right to cancel an order placed with us at any time, without consequence. We will inform you, as soon as practicable, if there is a delay or cancellation in relation to your order.
CHANGES TO OUR WEBSITE
Bombardier Designs may make any changes to our website or service at any time without notice or consequence. Any such changes will appear on our website and will take effect and apply to all users as soon as they are published.
Furthermore, we reserve the right to make changes to the prices of our products at any time.
DELIVERY OF YOUR PRODUCTS
We know you want to receive your beautiful Bombardier Designs products as quickly as possible. As many of our designs are made to order, once your order has been placed and payment has cleared, we will lovingly and individually create your product for you asap. Because of this, it can take up to 15 business days before your items are shipped to you. After this time, your order can take anywhere from 3 to 7 business days to reach you safely via post. Any international orders can take 3-17 business days to reach you.
Please ensure all shipping information provided is correct, this includes where applicable i.e. Company name, Level, Building Number and Contact Name. Failure to do so may result in your parcel being returned to Bombardier Designs HQ. A return to our HQ incurs a $10.20 fee for all orders within Australia (International fees vary depending on shipping zones) and a further $12.00 flat rate to resend the parcel to the appropriate address ($22.40 via Regular Post).
Due to Bombardier Designs Candles being made of 100% Soy Wax, they have a lower melting point.
Unfortunately once your candles have been dispatched from Bombardier Designs HQ, we can no longer be held responsible for any damage or mishandling that may occur during transit. If your product has been damaged during transit we ask that you contact us at email@example.com within 7 business days of receiving your faulty or damaged order.
Please include in your communications, your order number and clear photographic evidence of the melted Candle so that we may assess it. Your photograph must be a full picture of the product including the label so that we can see, clearly, the damage claimed on the relevant product.
Refunds or replacements will only be given in the event that a product is deemed to be damaged and is excluding the cost of delivery, which will be charged to the client.
RETURNS, EXCHANGES & REFUNDS
We take great care during the process of creating, packing and shipping your product orders. As such, they should arrive to you in perfect condition. In the rare event that orders are either faulty or are damaged in transit, we ask that you contact us at firstname.lastname@example.org within 7 business days of receiving your
faulty or damaged order, however Bombardier Designs can not be held accountable for products being lost or damaged during transit.
Please include in your communications your order number and clear photographic evidence of the damage or fault so that we may assess it. Your photograph must be a full picture of the product including the label so that we can see, clearly, the damage or error claimed on the relevant product.
Once we have assessed the product, we will be in touch with you. Refunds will only be given in the event that a product is deemed to be faulty or damaged and is excluding the cost of delivery. Similarly if a replacement product is necessary we will ship it to you as soon as possible (keeping in mind that it may require time to create a new product).
We do not provide refunds or exchanges simply for change of mind.
Personalised product orders can take up to 15 business days to dispatch. Normal delivery times will apply on top of this time. Bombardier Designs apologises for any inconvenience that this may cause to our users.
As stated above, we do not provide customers with refunds or exchanges for change of mind. This is because our products are made to order and many of them are specifically personalised to suit you.
INTELLECTUAL PROPERTY CONTENT
All designs, logos, artwork and written copy on this website are the property of Bombardier Designs. They may not be reproduced in part or whole without the express authority of Bombardier Designs.
This also applies to any intellectual property that exists on any of our advertising or promotional material or social media.
BOMBARDIER DESIGNS ON SOCIAL MEDIA
We love sharing our brand with you via social media. We do, however, have certain standards of behavior and conduct that apply throughout our brand. We reserve the right to block, delete or report any user that we deem as being in breach of these standards. Foul language and abuse in comments will not be tolerated.
We invite you to share our pictures on your own social media pages. These images, however, remain at all times the copyright property of Bombardier Designs. We ask that users credit us as the owner of those images when sharing.
We are always thrilled to see our happy customers sharing their own images of our products. We love to share these on our own social media and will always credit you when doing so. By posting a picture of our products we assume that we are able to re- post your image. Please contact us and inform us if you do not wish for your personal images to be shared.
LINKS TO THIRD PARTY WEBSITES OR SOCIAL MEDIA ACCOUNTS
From time to time, there may be links to third party websites, brands or social media accounts provided through the Bombardier Designs brand. We do not take responsibility for any information or views expressed on these linked pages. We also do not examine or police the policies on these websites. It is always the responsibility of the user to use their own discretion when engaging in the service of these third parties. We do not take responsibility and are not liable for the content included in any third party publication.
COMPETITIONS, GIVEAWAYS & PROMOTIONS
Any promotional competitions or giveaways run through the Bombardier Designs brand will include their own set of Terms and Conditions. In general, any promotion will be run for a specified period of time and will include certain requirements to be complied with in order to enter and be considered. All promotional winners will be determined by Bombardier Designs based solely on the entry.
No employees, friends, family or any persons closely related with the Bombardier Designs brand may enter or win any competition, giveaway or promotion run by us.
Bombardier Designs reserves the right to cancel, suspend, alter or modify any current promotion at any time during the promotion. Any changes to promotions will be updated in the Terms and Conditions.
We welcome your feedback. You are always encouraged to let us know what you think of our brand (all good, we are sure!). From time to time we may share certain elements of feedback, in part or whole, with other users, through our website or social media. Please inform us if you do not wish for us to share your feedback or if you wish to remain anonymous in the case that any feedback is shared.
WHOLE OF TERMS & CONDITIONS
CHANGES TO TERMS & CONDITIONS
Bombardier Designs reserves the right to make modifications to these Terms and Conditions at any time without notice or consequence. Any changes will be published here and will take immediate effect at the
time of publication.
This set of Terms and Conditions is current as of February 2015. If you require further information please contact us at email@example.com.